The complete manual fix

  1. Check the exported PDF page size: it must be the trim dimensions plus 0.25 inches in each direction across the full wrap, not the bare trim size.
  2. Extend the background artwork or color through the outer 0.125 inches on every outside edge. Do not fill the bleed with white or a border.
  3. Keep every word, face, and important detail at least 0.125 inches inside the trim line, and leave the barcode zone clear.
  4. Remove crop marks, registration marks, and any margin the export tool added around the sheet.
  5. Export the corrected PDF and check the edges at high zoom: the artwork should run to the very edge of the page on all four sides.
  6. Compare the result against KDP's current generated template before uploading again.

Keep the evidence

Save KDP's written notice, the unchanged exported file, the selected print settings, and the template used for comparison. Those records make a support case reproducible, and they are what the technical spec guarantee asks for.