Complete manual fix

Download a new official IngramSpark cover template for the exact title setup and use its spine width. Do not substitute a KDP paper formula. Download a new retailer template after the interior is final. Compare the PDF page dimensions, bleed, folds, safe areas, barcode zone, and spine text against that template before upload.

Coverfairy shortcut

Use the exact spine from IngramSpark's current template. Coverfairy does not currently sell an upload-ready IngramSpark PDF.

Keep the evidence

Save the retailer's written notice, the unchanged exported file, the selected print settings, and the template used for comparison. Those records make a technical support case reproducible.